Urgent Care
The NHS in London is very busy due to rising coronavirus infection rates, but we’ll help you get urgent care when you need it.
GPs are providing more appointments, including evenings and weekends, for patients with urgent health needs. Contact your practice, or check their website, and they will tell you how to arrange same-day appointments if you need urgent care.
You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Thank you to Londoners for following the Tier 4 rules, which will help reduce infections, protect the NHS and keep each other safe.
Important information to keep you safe while isolating at home
This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.
Please do not contact your GP for a COVID-19 vaccine
The first phase of the NHS Covid-19 vaccination programme has started. When it is the right time you will receive an invitation to come forward. For most people this will be a letter, either from your GP or the national NHS. This letter will include all the information you will need to book appointments, including your NHS number. Please do not contact the NHS to get an appointment until you get this letter. Information on the vaccine is available here: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/
Urgent or Emergency Requests
You can contact us about any administrative, prescription, sick note or recent test issue by clicking https://florey.accurx.com/p/F84081. However for medical consultations/enquiries please continue to use e-consult within our website.
Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on Bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
Important information about the coronavirus (COVID-19)
Please be assured we are still here to look after you during the pandemic. Due to the coronavirus outbreak, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP Practice is open and if you need to see your GP, please ring us on 020 7247 7070 or use our online services.
If you do not have access to the internet or a phone, please come to the Practice and ring the intercom.
You can also call NHS 111.
GP telephone and video consultations are routinely bookable either online or by calling reception. GPs are also conducting face to face consultations where appropriate/necessary. Your GP will let you know if they need you to come in for a face-to-face appointment.
Our Nursing and HCA team continue to provide routine face-to-face appointments for the services that current government guidance allows us to offer.
The latest information on Coronavirus infection can be found on nhs.uk/conditions/coronavirus-covid-19/
In line with current advice, if you develop a new, continuous cough, a fever, or loss of taste/smell, you and your household must self-isolate for 14 days.
There is no need to contact your GP for a certificate to cover this period, 111 can arrange this for you. Please click here for an isolation note.
If you feel unable to manage your symptoms at home, or you are becoming more unwell, please contact us in the first instance, if however we are closed then contact 111
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. (https://111.nhs.uk/)
Do not go to a GP surgery, pharmacy or hospital. For non-urgent queries submit an online consultation by clicking here, for anything urgent call us in the first instance, if we are closed then call 111.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases is thoroughly cleaned as appropriate. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual. Everyone is reminded to follow Public Health England advice to:
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.
Coronavirus advice from residents and staff of East End Health Network
Making an appointment
Appointments can be made by using our online services or by calling our reception on 020 7247 7070 between the hours 8:45am and 6.30pm on Monday, Tuesday, Wednesday and Thursday. On Friday the telephone lines are open from 8:45am to 12:45pm and 2:30pm to 6:30pm.
Opening hours
Our reception is open from 8am Monday to Friday.
Please only visit the practice if you do not have access to the internet or a phone or if you have a pre-booked face-to-face appointment.?The phone lines are open from 8:45am Monday to Friday.
Phone: 020 7247 7070
Cancelling an appointment
Please help us to help you by always cancelling appointments if you no longer require them.
Please download our Failure to Attend Appointment Information Leaflet.
GP consultation times
Our doctors will be able to see you at the following times:
- Monday
- 8.30am-12.00pm, 3.00pm-5.00pm
- Tuesday
- 8.30am-12.00pm, 3.00pm-5.00pm
- Wednesday
- 8.30am-12.00pm, 3.00pm-5.00pm,
- Thursday
- 8.30am-12.00pm, 3.00pm-5.00pm
- Friday
- 8.30am-12.00pm, 3.00pm-5.00pm
Recent Developments
We are pleased to announce the Spitalfields Practice are now an accredited teaching practice for medical students.
How to make a Complaint
Please download our How to Make a Complaint Information Leaflet.
Pram and wheelchair access available
